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Returns: There were 3 questions found in this category: What is your return policy? Returning your products to RandomHouse.ca: Random House of Canada will issue a full refund (exc...   When will my account be credited for returns? We will issue a refund to your credit card upon receipt of merchandise in original, undamaged condit...   What do I do if I receive the wrong books in a shipment? If you receive the wrong book(s) in a shipment, please email us at ecanadacustomerservice@randomhous...