Frequently Asked Questions
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General FAQs:
  1. Are you the Doubleday Book Club?
  2. There is a typographic or printing problem with a Random House book I purchased.
  3. I write for a newspaper (online service, etc.), and I'd like to request a review copy of a book.
  4. How can I get permission to use a part of a book (or book cover) for a project I am working on?
  5. Does Random House use acid free paper?
  6. Author Questions
  7. Manuscripts and Agents
  8. Using the Random House website
  9. More questions...

Audiobooks, eBooks, CD-ROMs:
  1. Audiobooks
  2. eBooks and CD-ROMs

Jobs and Careers:
  1. How do I apply for a job with Random House?
  2. How do I apply for a job copy editing, proofreading, or just reading books as a reviewer?
  3. I am interested in doing freelance work (as a copy editor, designer, etc.) for Random House. Whom should I contact?

Technical Support:
  1. Your site says I need Acrobat, where can I download it?
  2. How do I contact Princeton Review Software Technical Support?
  3. Who do I contact for technical problems with the Audubon CD Rom?
  4. I'm having browser problems, what do I do?
  5. How do I get technical support on Prima eGuides?
  6. More questions...

Businesses and Institutions:
  1. Services for Academics/Schools
  2. Services for Libraries
  3. Business to Business Services

McClelland & Stewart:
  1. How do I submit my manuscript to McClelland & Stewart?
  2. How do I apply for a job copy editing, proofreading, or just reading books as a reviewer?
  3. How can I write an author?
  4. I just bought this book and the binding is falling apart and pages are falling out, what should I do?
  5. There is a problem with a page on your website, it won't load, has errors, or a graphic is missing.
  6. More questions...

Shopping Online:
  1. How soon after publication will I receive a pre-ordered title?
  2. What type of merchandise can I purchase from randomhouse.ca?
  3. When will I know the actual taxes on shipping for my order?
  4. Can I order titles in advance of the publication date?
  5. Why is this item unavailable for ordering at this time?
  6. Customer Service
  7. Payment
  8. Returns
  9. Shipping
  10. Accounts
  11. More questions...

Contests:
  1. How do I enter the BookClubs.ca giveaway?
  2. How do I enter the MysteryBooks.ca book giveaway?
  3. How do I enter the Random House of Canada bi-weekly giveaway?

Insight:
  1. What is Insight?

Browse and Search; listen to audio excerpts:
  1. How can I add browsing and searching to my blog, site, or online bookstore?
  2. What is Browse & Search?
  3. How do I find books I can browse and search?
  4. Does the browse & search widget work on MySpace?
  5. How do I browse and search the pages of a book?
  6. More questions...
 
If you don't find the answer to your question here, please send us a comment/question.


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